Question & Answer
How Long Does It Take From The Time I Submit My Order Until You Begin Working On The Job?
Any jobs that come in before 12.00pm each day except weekend during working hour will be going through our job process verification line on the same day. A proof will be prepared within 3 hours if your files have been prepared properly. If there is a problem with your file, we will contact you immediately to keep your project moving forward. For more detail schedule, please refer to time line needed for each different printing sizes needed.
How Long Will It Take Until My Printed Pieces Are Delivered?
Each printing project will have different production schedules. For more detail schedule, please refer to time line needed for each different printing sizes needed to avoid the delay in your printing.
Will I Receive The Exact Quantity I Order?
We practice the printing industry standard that allow for a variation amount of +- 5% over and under on quantity. Nevertheless, we will make an effort to keep our production to meet your exact order.
How Can I Make Multiple Orders From Different Various Printing Sizes?
The best way to order multiple orders is to order each item separately. Each sizes have different printing time frame. You can give your elements similar names so that we know they are related and we can try our best to put them all on the same production schedule so that they can be delivered at the same time.
Can I Alter My Ordering For A Different Finishing Or Printing Process For My Orders? No. Every file we received and screened through will be immediate process if there is no problem with your file. Thus, it is no possible to have different finishing once printing process started.
Do You Do Customisation Printing?
Yes, we do handle customize projects. Just go to our contact form page and fill out the request for a quote. Be sure to indicate the finished size you desire.
What File Formats Do You Accept?
We prefer to accept artwork in
CorelDraw X5 and above
Adobe Illustrator (.ai) version Cs3 and above
Adobe Acrobat Document (.pdf) High resolution
How Can I Send Or Upload My Artwork To You?
You can send us your file via few options:
1.https://www.dropbox.com/ (capability to send up to 100mb/file for free)
2. Drop us an email ... email address (for file less than 10MB)
3 Upload through website if not more than 10MB file size
Should I Compress Or Zip My Files Before Sending To You?
It is preferably not to compress or zip the files that you upload or e-mail to us. For larger files of more than 10Mb, we encourage the use of https://www.dropbox.com/